As trends indicate, 2019 was the year to really focus on a customer service oriented firm. With the abundance of attorneys competing for cases and the advent of more competition from online attorney referral services, it’s more important than ever to keep your clients informed of the status of their case in a timely manner (aside from the potential of a malpractice lawsuit).
Let’s look at the data that supports this: one of the top complaints regarding attorneys in 2019 is failure to communicate. This can manifest itself when you are slow to return calls, slow to return emails, or start to let a case go into an extended period of inaction.
Could this be costing you 9-15 new clients each month?
If clients are continually experiencing delays in hearing back from you or delays in getting satisfactory results in cases, they will often tell many other people. Contemporary data shows that a dissatisfied client will tell 9-15 people, on average, about their experience. Additionally, 13% of those surveyed said they told an average of 20 people about a bad experience.
Understanding the status of all your matters is crucial. At best, a lost matter leads to an unhappy customer. At worst, a malpractice claim.
Richard Marvel, CEO of firmTRAK
If you are based in a small town, one or two cases like this can close a firm. In bigger cities, law firms will start to notice a dramatic drop off in new cases. In both scenarios, it’s only a matter of time before the firm implodes.
firmTRAK was designed to solve these problems (and many more).
firmTRAK will sit on top of your current practice management system to automate reporting and analysis of key performance indicators that will help drive the success and growth of your law firm. No more spreadsheets to analyze using a team of people. The information is instantly configured and available at your fingertips. Matters are tracked according to the time and overall activity.
Attorneys can work from remote locations and firmTRAK will be able to make sure that the time spent working remotely is effectively tracked and recorded.
You went to law school to follow your passion for helping people with their legal needs, not to become a business analyst. That’s where we come in.
To see how simple it is for us to help your law firm, please check out this short video: https://youtu.be/pz_5kpUZ2PY
We are so confident that firmTRAK can help your firm, that we are offering you a FREE 7-day trial of our program. Please click here to register for your FREE 7-day trial today.
